Instructions on how to send in your Communicator for warranty repair:
The COLLETT COMMUNICATOR
P.O. BOX 514
Oakbank, MB Canada
HTS CODE: 8525.50.92.00 "CANADIAN GOODS RETURNED TO MANUFACTURER FOR WARRANTY REPAIR"
Straight Talk About Warranties
A one year warranty is really only a one season warranty. In the case of snowmobiling, for many, that's only about 3 months. It protects the seller not the buyer. We offer the only 3 Year Warranty, 100% parts & labour in the business because only Collett Communicator has actual repair facilities.
Some manufacturers have a short duration replacement policy, but what happens when the time limit is up. Do you fix the radio yourself or just throw it away? Another manufacturer has a 3 year limited warranty. They will replace defective radios for the first year, and supply free parts (but not free labour) for the other two years. Well that's very generous of them. Considering that except for specialty parts like filters and microprocessor IC's, most modern radio parts cost less than $1.00 and many less than 1 cent! It's the labour that's expensive. What they're counting on is that when you find out what the labour costs might be (at $20 to $30 an hour), you'll say forget it, and they'll never have to spend money on a repair facility.
Our warranty department is staffed by trained technicians. They use the latest state-of-the-art diagnostic equipment, and are ready to listen to a customer and offer advise.
Collett offers a 30 Day return policy. This is to make our customers feel confident that if our product does not suit their application they can return the product for an exchange or refund.
The Collett Family Drop us a line, If you have any questions about this policy, our company or our products.